PRIVACY POLICY Introduction Juala Group LLC ("we," "us," "our," or "the Company") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal information. Juala Group LLC operates the website jualagroup.com and provides online fitness guidance, online nutrition guidance, and lifestyle and recovery guidance services. All services offered are educational and advisory in nature. Our services are not medical diagnosis, medical treatment, medical nutrition therapy, or a substitute for consultation with a physician, registered dietitian, physical therapist, or other qualified healthcare professional. This Privacy Policy applies to all visitors and users of our website, including those who submit information through our contact form. By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website. Juala Group LLC is based in the United States and this Privacy Policy is governed by the laws of the State of New Mexico, USA. However, we recognize and honor privacy rights under various applicable laws, including the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other US state privacy laws. Information We Collect We collect information only when you voluntarily provide it to us. Specifically, we collect personal information through our website contact form. The information we collect through this form includes: Your full name Your email address Your general goal, inquiry, or message you wish to communicate to us Your affirmative consent to our Privacy Policy and Terms of Service When you submit the contact form, you are providing this information willingly. We do not collect health data, medical history, payment information, or sensitive personal data through the public-facing website contact form. Payment information, if applicable when you engage in a paid guidance programme, is handled separately and securely, but we do not store payment card data on our servers. We do not use automated decision-making, profiling, or artificial intelligence to analyze your personal information. We do not purchase, license, or aggregate data from third-party data brokers. We automatically collect minimal technical information through standard server logs, which may include: Your internet protocol (IP) address The date and time of your visit The pages you accessed on our website Your browser type and operating system The referring website, if applicable This technical information is collected passively as a result of your visit and is used only for website maintenance, security, and understanding general traffic patterns. This information is not linked to your personal information unless you voluntarily provide it. How We Use Information We use the personal information you provide through our contact form for the following purposes: To respond to your inquiry or request for information about our services To communicate with you about our fitness, nutrition, and lifestyle guidance offerings To address any questions or concerns you have To send you updates, newsletters, or promotional materials only if you have expressly opted in to receive such communications To comply with legal obligations To protect the security and integrity of our website and services To troubleshoot technical issues and improve user experience We use your information solely for the purposes stated above and will not use it for any other purpose without obtaining your prior consent. If you enroll in one of our guidance programmes, we may collect and use additional information necessary to provide those services, such as your current fitness level, nutritional habits, lifestyle factors, goals, and progress updates. This information will be used exclusively to provide you with personalized guidance and will be subject to additional terms specific to that engagement. We do not sell, rent, lease, or share your personal information with third parties for marketing purposes. We do not use your information for targeted advertising or behavioral tracking. Legal Bases for Processing Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal bases: Consent: When you submit our contact form, you provide explicit consent for us to process your personal information to respond to your inquiry and communicate with you about our services. Contractual Necessity: If you engage with us for paid guidance services, we process your information to perform the contract between you and Juala Group LLC. Legitimate Interests: We may process information for our legitimate business interests, including responding to inquiries, improving our website and services, and protecting against fraud or security threats, provided that our interests do not override your fundamental rights and freedoms. Legal Obligation: We may process information as required by applicable law or to comply with a legal request from government authorities. For visitors located in the European Union or European Economic Area, you have the right to withdraw consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal. Cookies and Local Storage We use one essential functional cookie on our website to remember your basic site preferences. This cookie is used to store your consent status regarding our Privacy Policy and may also be used to remember language preference or other non-invasive user interface preferences. This cookie is not used for tracking, profiling, analytics, or advertising purposes. It is necessary for the proper functioning of our website and your user experience. You may disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. We do not require you to accept cookies beyond this single essential cookie to use our website. We do not use: Advertising cookies or tracking pixels Analytics cookies or web beacons Third-party cookies for retargeting or remarketing Local storage mechanisms beyond what is necessary for core website functionality Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you choose to disable cookies, you may still access our website, though some functionality may be affected. Third-Party Services Juala Group LLC does not use third-party data processors, analytics platforms, customer relationship management (CRM) systems, marketing automation platforms, or advertising networks to track or analyze your activity on our website. Your contact form submissions are delivered via server-side email technology (PHP mail and Exim on our hosting server). Your information is not routed through any third-party software-as-a-service (SaaS) platform, third-party email service provider, or third-party marketing tool. Form submissions go directly from our web server to our email account at info@jualagroup.com. We do not embed tracking pixels, social media widgets, or third-party analytics scripts on our website that would transmit your personal data to external companies. If we ever engage a third-party service provider in the future (such as a payment processor, email service, or analytics platform), we will update this Privacy Policy to disclose such engagement and will ensure that any third-party processor is subject to written data processing agreements that bind them to maintain confidentiality and security standards consistent with this Privacy Policy. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Specifically: Contact form submissions (name, email, inquiry) are retained for one year from the date of submission to allow us to maintain records of inquiries and customer relationships. After one year, this information is deleted unless you have an ongoing business relationship with us through a paid guidance programme. If you enroll in a paid guidance programme, we retain your information for the duration of the engagement plus three years thereafter to maintain records for potential dispute resolution, refund eligibility assessment, or legal compliance purposes. Technical server logs containing IP addresses and access information are retained for thirty days and then automatically deleted. If you request deletion of your personal information (see Your Rights sections below), we will delete your data within thirty days unless we are legally required to retain it or have a legitimate legal basis to retain it. You may request deletion of your information at any time by contacting us at info@jualagroup.com. International Data Transfers Juala Group LLC is based in the United States (Albuquerque, New Mexico) and your personal information is primarily stored and processed in the United States. If you are located in the European Union, European Economic Area, Switzerland, or another jurisdiction with privacy laws that restrict transfer of personal data to countries outside your jurisdiction, please note that by using our website and submitting your information, you consent to the transfer of your personal information to the United States. The United States does not have data protection laws equivalent to GDPR. For European residents, we rely on your explicit consent (obtained through our contact form and Privacy Policy acceptance) as the legal mechanism for such transfer. You have the right to withdraw this consent at any time. If you do not consent to the transfer of your personal information to the United States, please do not submit information through our website. Juala Group LLC complies with applicable GDPR requirements regarding international data transfers and will implement additional safeguards if required by law, such as Standard Contractual Clauses, if and when we engage international service providers. Your Rights under the GDPR If you are a resident of the European Union, European Economic Area, or Switzerland, you have the following rights under the General Data Protection Regulation: Right of Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within thirty days of receiving your request. Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. We will correct your information promptly upon receiving your request. Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions such as when we are required to retain the information by law or when the information is necessary to perform a contract with you. We will delete your information within thirty days unless an exception applies. Right to Restrict Processing: You have the right to request that we restrict how we process your personal information, meaning we will store it but not actively use it for certain purposes while we verify your request or assess your objection. Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller. We will provide this within thirty days of your request. Right to Object: You have the right to object to our processing of your personal information for legitimate interests. We will stop processing your information for such purposes unless we can demonstrate compelling legitimate grounds for processing that override your rights or unless processing is necessary for the establishment, exercise, or defense of legal claims. Right not to be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing. Juala Group LLC does not use automated decision-making or profiling. Right to Complain to a Supervisory Authority: You have the right to lodge a complaint with your national data protection authority if you believe we have violated your privacy rights. You may contact your local supervisory authority without first contacting us, though we encourage you to reach out to us so we can attempt to resolve your concerns. To exercise any of these rights, contact us at info@jualagroup.com with your request. Please include sufficient information to identify yourself and specify which right you are exercising. We will respond to your request within thirty days. Your Rights under CCPA, CPRA, and Other US State Privacy Laws If you are a resident of California or another US state with privacy legislation, you may have certain rights depending on your state's law. Juala Group LLC complies with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and similar state privacy laws. Right to Know: You have the right to request what personal information we collect, use, share, and sell. We will provide this information within forty-five days of receiving your verifiable request. Right to Delete: You have the right to request deletion of personal information we have collected from you, except where exceptions apply (such as when necessary to complete transactions or comply with legal obligations). We will delete your information within forty-five days. Right to Correct: You have the right to request correction of inaccurate personal information. We will update your information within forty-five days. Right to Opt Out of Sale and Sharing of Personal Information: You have the right to direct us not to sell or share your personal information. We do not sell or share your personal information with third parties for commercial purposes. Therefore, this right does not apply in practice, but you may request confirmation of this by contacting us. Right to Opt Out of Profiling: You have the right to opt out of profiling or automated decision-making. Juala Group LLC does not engage in profiling or use automated decision-making technology. Right to Limit Use: You have the right to limit our use of your personal information to what is necessary to provide the services you request or as required by law. We use your information only for the purposes stated in this Privacy Policy. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide different quality of service based on your exercise of privacy rights. To submit a request to exercise any of these rights, contact us at info@jualagroup.com. Include sufficient information to verify your identity and specify your request. We will respond within forty-five days. If we cannot verify your identity or the authenticity of your request, we will inform you and may request additional information. Children's Privacy Juala Group LLC does not knowingly collect personal information from children under the age of eighteen. Our website and services are intended solely for individuals who are eighteen years of age or older. By submitting information through our website contact form or engaging with our services, you represent and warrant that you are at least eighteen years of age. If we become aware that a person under eighteen has submitted information to us or engaged with our services, we will delete such information and contact the individual (or their parent or guardian) to inform them of the unauthorized submission. Parents or guardians who believe their child has submitted information to us are encouraged to contact us immediately at info@jualagroup.com so we can take appropriate action. We do not use cookies, tracking technologies, or other methods to target or market to children. Our one essential functional cookie is not used to profile or track any user, including minors. Data Security Juala Group LLC takes the security of your personal information seriously. We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include: Secure socket layer (SSL) encryption for all data transmitted through our website contact form, indicated by the HTTPS protocol Server-side security measures to protect stored information Restricted access to personal information by authorized personnel only Regular security reviews and updates Secure deletion of information when no longer needed However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. Any transmission of information is at your own risk. You are responsible for maintaining the confidentiality of any access credentials you use to interact with our services. If you believe your personal information has been compromised or if you become aware of a security breach, please contact us immediately at info@jualagroup.com. In the event of a confirmed data breach involving personal information, we will notify affected individuals without undue delay as required by applicable law, typically within thirty days of discovering the breach. Changes to This Policy Juala Group LLC may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Effective Date" at the bottom of this policy. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to remain informed of how we protect your information. If you do not agree with changes to this Privacy Policy, you have the right to discontinue using our website and services. Contact Us If you have questions or concerns about this Privacy Policy, our privacy practices, or your personal information, please contact us at: Juala Group LLC 1209 Mountain Road Pl NE Ste R Albuquerque, NM 87110 USA Email: info@jualagroup.com We will respond to your inquiry within ten business days. For privacy-related requests such as requests to access, correct, delete, or port your personal information, please also contact us using the information above and specify your request clearly. If you are a resident of the European Union or European Economic Area and are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your national data protection authority. Effective Date This Privacy Policy is effective as of September 7, 2026.
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